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Don't forget to check our detailed FAQ's to see if your question has already been asked.
For Firmware 2.x (MultiCom Routers), 3.x (MultiCom Firewalls), IPSec (encryption option for MultiCom Firewalls.)

How do we reach you?

Company Name E-mail
Address ZIP City
Phone 1 Phone 2 Phone 3
Fax Client type Country
 

Problem description

Please describe the problem below:

 

Network description

Router #1 Router #2 (leave blank if connected to the Internet)
Serial #:- Firmware:Serial #:- Firmware:
Options: IPX B M S V36 E Options: IPX B M S V36 E
How many computers on the network #1? How many computers on the network #2?
Type of conputers on the network #1?
Win 9x MAC NT/2K/XP Linux other 		Type of computers on the network #2?
Win 9x MAC NT/2K/XP linux other
 

Other Network Questions

What does the LAN/ Ethernet interface connect to? How do you connect to the WAN/ Internet?
What type of cables do you use?: Has this connection been tested? Yes No
Do you use the MultiCom DHCP server? Yes No  
 

Troubleshooting

 

SpeedSurf, Ethernet II & III Firewalls

All

ISDN Routers

LEDs

WAN

DMZ

Ethernet/LAN

Power

D-channel

B-channels

Router #1
Always Green
Flashing
Red
?
Always Green
Flashing
Red
?
Always Green
Flashing
Red
?
Green
Orange
Red
?
Green
Red
Off
?
Always Off
Flashing
Router #2
Always Green
Flashing
Red
?
Always Green
Flashing
Red
?
Always Green
Flashing
Red
?
Green
Orange
Red
?
Green
Red
Off
?
Always Off
Flashing
  
Please spend a few moments and collect the following diagnostics from your Lightning device.  If your issue is not already solved in our FAQ's then we will request this information when we contact you.  Commands with web links use the built-in web server of your device to get the information (you may need to change the IP address if you have changed the default).  If you have problems collecting this information please contact us for additional instructions.
  
SpeedSurf, Ethernet II & III Firewalls ISDN Routers
"LAN status":
"Diagnose" result:
"WAN status":
"info PPP" result (from a telnet or console):
"System Status":
"info PPP all" result (from a telnet or console):
"Service status":
"info version" result (from a telnet or console):
"Log Messages":
"info ISDN history" result (from a telnet or console):
"ARP entries":
"info ARP" result (from a telnet or console): :

Thank you for taking the time to supply the above information.  We may request additional information and possibly your configuration file depending on the analysis of the above information.  We will reply to you shortly.

Contact our webmaster with issues regarding this form.